FAQs

• How big are your greeting cards?

All our cards are A6 (10.5 x 14.8 cm). While other card sellers offer larger cards, and upsell customers to buy larger cards to make more money, we feel this goes against our aim to minimise our environmental impact. After all, size doesn’t matter, does it?

• Do your cards have a glossy or matte finish?

The finish of our cards is smooth to the eye, and textured to touch. They have a natural finish, with some dark flecks throughout, due to the recycled nature of the paper stock.

On our cards with a higher concentration of ink, there may be a light sheen on printed areas.

• Are your cards, envelopes, and packaging sustainable?

As our cards are designed to be remailed, they are more circular than cards designed to be discarded after one use. Where you see the FSC® label on our greeting cards and outer packaging, they are FSC® certified. They are also fully recycled and recyclable. As our envelopes do not carry the on-product FSC label, we cannot promote them as FSC certified. They are fully recyclable.

Our greeting cards and outer packaging are made from 100% genuine de-inked post consumer waste, and the paper stock used is processed chlorine free (PCF), significantly reducing water contamination from processing.

The inks used on our cards and packaging are non-toxic, made with organic pigments, and comply with standard de-inking and recycling practices. Our cards, envelopes, and packaging can all be reintroduced to the recycling loop once you, or the recipient, are finished admiring them!

Please visit our Sustainability page for more about sustainability.

Please visit our How it Works page for more about how our cards can be remailed.

• Are your cards recyclable?

Yes. Our cards, envelopes, shipping labels, and packaging are all fully recyclable.

• Can I only send cards directly to the recipient?

No! We actually prefer larger orders sent to you! To be fully transparent, they’re more profitable for us and they’re easier for us to fulfil than individually writing and dispatching one card at a time. Over time, larger orders will allow us to continue to keep our prices relatively low compared to some of our competitors, due to our shipping costs being spread across a larger number of cards.

• How do you ship your greeting cards?

Individual cards being sent directly to the recipient are enclosed in a single non-branded white envelope.

For orders of more than one card, the cards are supplied flat with envelopes and enclosed in a larger branded card envelope, made from the same 100% recycled paper stock as our greeting cards.

• Do you ship your products internationally?

Yes, we ship globally!

• What are your cut off times?

Retail orders are dispatched the same or next working day, Monday to Saturday. For example, an order placed on Friday will be dispatched on Friday or Saturday, and an order placed on Saturday will be dispatched on Saturday or Monday.

• Where is my order?

1. Please check the dispatch date of your order. If you are unsure of the dispatch date, please refer to our delivery information page, which indicates when your order should have been dispatched, based on the time and day your order was placed.

2. From the dispatch date, orders should be delivered:

United Kingdom
Royal Mail 2nd Class / 2-4 working days after dispatch
Royal Mail 1st Class / 1-3 working days after dispatch
Royal Mail Tracked 48® / 2-3 working days after dispatch
Royal Mail Tracked 24® / 1-2 working days after dispatch
Working days for Royal Mail are Monday to Saturday, excluding bank holidays.

United States of America
Standard / 6-7 working days after dispatch.

3. If your order has not arrived within the above time-frame, and you are not aware of any disruption to Royal Mail services, such as from strike action or severe weather conditions, contact us via our Contact Us page, so we can investigate for you.

• Next Day Postcode Exclusions

Northern Ireland, large parts of Scotland, Isle of Man, Isle of Wight and the Channel Islands.

The full list of relevant postcodes: AB, BT, DD9-11, DG5-9, EH18-55, FK, G1-53, G61, G64, G66-70, GY, HS, IM, IV, JE, KA27-30, KW, KY10-16, ML1-9, PA20-80, PH30-44, PO30-41, TD, TR21-25, ZE

• My order arrived damaged

We’re sorry to hear this! We try our very best to ensure all orders are dispatched in pristine condition, however, sometimes they can still arrive damaged.

If this is the case with your order, please contact us via our Contact Us page with your order number, photographs of the damaged cards, and any relevant information regarding the damage, so we can process your refund.

To minimise waste, and the environmental impact of our greeting cards, we ask that you don’t simply throw any damaged cards straight into the bin! Please consider continuing to use them, but explaining to the recipient what happened, or alternatively, you could pin them up as mini art prints!

• I received a card, but I don’t know who sent it?

A secret admirer? A long-lost relative? An alien from outer space? Whoever it’s from, we thank them for introducing you to Remail! Legend.

If you’ve received a card and the message hasn’t included who it’s from, we’ll have to do some investigating before we can share any of their personal information with you. Please reach out to us via our Contact Us page with your query and post code, so we can investigate this mysterious human (we presume!).

• Where is my Order?

1. Please check the dispatch date of your order. If you are unsure of the dispatch date, please refer to our delivery information page, which indicates when your order should have been dispatched, based on the time and day your order was placed.

2. From the dispatch date, orders should be delivered:

United Kingdom
Royal Mail 2nd Class / 2-4 working days after dispatch
Royal Mail 1st Class / 1-3 working days after dispatch
Royal Mail Tracked 48® / 2-3 working days after dispatch
Royal Mail Tracked 24® / 1-2 working days after dispatch
Working days for Royal Mail are Monday to Saturday, excluding bank holidays.

United States of America
Standard / 6-7 working days after dispatch.

3. If your order has not arrived within the above time-frame, and you are not aware of any disruption to Royal Mail services, such as from strike action or severe weather conditions, contact us via our Contact Us page, so we can investigate for you.

• Can I cancel or edit my order?

You can try! We operate a VERY lean and efficient team. Once your order is placed, we try to get it out the door ASAP to avoid any delays with delivery. This means when a cancellation or change is requested, it’s often too late for us to prevent the order from being dispatched.

If you would like to cancel or change something with your order, please contact us as soon as possible. We’ll try our best to resolve it, but we can’t guarantee it!

• My order arrived damaged

We’re sorry to hear this! We try our very best to ensure all orders are dispatched in pristine condition, however, sometimes they can still arrive damaged.

If this is the case with your order, please contact us via our Contact Us page with your order number, photographs of the damaged cards, and any relevant information regarding the damage, so we can process your refund.

To minimise waste, and the environmental impact of our greeting cards, we ask that you don’t simply throw any damaged cards straight into the bin! Please consider continuing to use them, but explaining to the recipient what happened, or alternatively, you could pin them up as mini art prints!

• I am missing an envelope

Oops - sorry! If you’re short an envelope, contact us via our Contact Us page and we’ll process your refund, equivalent to the amount you paid for the greeting card.

• I have an order query; how do I contact you?

Before contacting us, we ask that you review our FAQs to ensure the answer to your query isn’t already available. If it’s not, please reach out to us via our Contact Us page with your order number and query.

• What currency are prices shown in?

Prices are shown in GBP. If you are purchasing from outside the UK, your card provider will convert the amount into your local currency.

• I have a discount code; how do I use it?

Discount codes can be entered during the checkout stage. If you qualify for free delivery, it will apply automatically.

• Why isn't my discount code working?

The most common reasons for discount codes not working are:

• The code has been mis-typed. Most of our codes are case sensitive.
• It is a one time only or one use per customer code.
• The code may have expired.
• The code may require a minimum spend threshold to be met.

• Which payment methods do you accept?

Apple Pay, Visa (Credit, Debit and Electron), Mastercard, American Express, and all other major credit cards.

• I am having trouble paying for my order / Why has my card been declined?

The most common reason for failed payments are:

• The card or billing details have been entered incorrectly.
• The payment method is not one we accept.
• Insufficient funds to cover the transaction.
• Interruptions to internet connection.

• Can I return my greeting cards?

Yes. If you change your mind, you can return unused cards within 30 days of receiving your order. Cards must be in the condition you received them, with their envelopes. Please email customer@remail.me with your order number before sending anything back. Return postage is your responsibility unless the item is faulty or we sent the wrong item.

If a card is faulty, damaged or not what you ordered, contact us within 30 days with your order number and a clear photo, and we will offer a replacement or refund.

We cannot take back cards where we have handwritten a personal message for you, unless they are faulty or damaged. This does not affect your legal rights.

Please read our Refund Policy for full details.

• When will I receive my refund?

Once we have received and checked your return, we will email you to confirm. Approved refunds are paid to your original payment method within 10 business days. Your bank or card provider may take a little longer to show the payment.

• How do refunds work for international orders?

Refunds are processed in GBP to the original payment method. Your bank or card provider will handle the currency conversion. Delivery charges, customs fees, and return postage are non-refundable unless the item is faulty.

• How do I order wholesale?

You can order through our Faire store, or apply for a direct wholesale account using the form on our Wholesale page.

• What is the minimum order?

Wholesale orders have a minimum quantity of 48 cards, in multiples of 6 per design.

• How long does a wholesale order take?

Wholesale cards are printed to order, so please allow up to 10 working days from order confirmation. Popular designs are often kept in stock and may ship sooner.

• How do I pay?

First orders are payable in advance of dispatch, unless otherwise agreed. Credit terms can be discussed for repeat accounts.

• What does wholesale delivery cost?

See our wholesale shipping terms.